Privacy Policy

Welcome to World War Online, a product operated by Chilltime Lda. (“Chilltime”). This Privacy Policy explains how information about you is collected, used and disclosed by Chilltime Lda and our affiliates (“Chilltime”, “we” or “us”). We use the terms “member”, “you” and “your” to mean any person using our Platform or any applications created by Chilltime and available through networking sites (“SNS App”), any software running on Chilltime’s servers, (“Chilltime Software”), content, related documentation, information on the Chilltime domain, and information made available by users to each other through the Chilltime Software (collectively the “Service”).

Your privacy is important to us. This Privacy Policy explains how we collect, use and, in certain circumstances, share your personally identifying information. Please read this Privacy Policy carefully before using our Service, and if you have any questions, feel free to contact us.

1. Collection of Information and Personal Data

Personal data in this sense refers to all individual pieces of information regarding the personal or material circumstances of an identified or identifiable natural person, such as name, address, or email address as well as IP address. If you visit our Game or use the Contact Form, the collection, processing, and use of personal data will take place.

We collect information about you when:

You provide some of it directly (such as by registering for an account).
We record some of it automatically (including with technologies like cookies).
We receive some of it from third parties (social media companies).

We also collect information, such as usage statistics, by using cookies, server logs, and similar technologies. The particular kinds of information we gather are dependent on how you interact with World War Online.

1.1. Information you provide to us

We collect information you choose to provide or give to us in any manner. For example, we collect information that you provide when you create an account or communicate with us.

We collect information you enter or otherwise provide on World War Online, including:

Contact information (such as name, email address, codename and password);
Profile information (such as profile photo);
Your messages to the Service (such as chat logs and customer support tickets);
Your name, payment method, and other details we collect to help process purchases you make;
Other data you choose to give us (such as data to identify a lost account).

World War Online also offers social features like forums and chat. When you use these features, the information you share is public information – this means we may collect and use the information you provide, and in some cases it may also be collected or used by others without your knowledge.

In addition to information about yourself, you may choose to share information about yourself in other content ("Content"), such as in products. Any action you perform with other users are considered public, and at your own discretion.

When you use a product with social network features like ours, note that some information will be publicly accessible to others, such as your game statistics and performance. We may record gameplay and related information (such as Username, Military Rank, and in-game actions), and replay or otherwise make it available to other users without further notice to you.

1.2. Information we collect automatically

Data about your account and game progress;
Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI);
Data about your device, such as device name and operating system, browser type and language;
Data we collect with cookies and similar technologies (see more below);
General location data;
Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service.

1.3. Information We Collect From Third Parties

Data we receive if you link a third party tool with the Service (such as Facebook or Google);
Demographic data (such as to determine the coarse location of your IP address);
Data to fight fraud (such as refund abuse in games or click fraud in advertising);
Data from platforms that the games run on (such as to verify payment);
Data for advertising and analytics purposes, so we can provide you a better Service.

2. How We Collect Information

World War Online may contain links to other websites. We are of course not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by World War Online. You can know more about this in our Cookie Policy.

2.2. Analytics & Third Party Advertising Companies

In order to provide the best possible service and to allow us to make certain internal reports and make recommendations, we collect aggregate information about the use of World War Online, including information about users accessing the Chilltime site or playing World War Online and other Chilltime games or using SNS Apps on other sites, such as internet protocol addresses, browser type, browser language, referring / exit pages and URLs, other browser history, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, and the date and time (“Activity Information”).

Chilltime does not provide any Personally Identifiable Information to third-party advertising companies.

2.2.1. Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. Google Analytics uses so-called "Cookies", text files which are stored on your computer or smartphone and which allow an analysis of the use of our website by you. The information generated by the Cookie about your use of this website (including your IP address) is transferred to a server by Google in the USA and is stored there.

Google will use this information to evaluate your use of the website in order to put together a report about the website activities for the website operators and to produce linked services with the website use and the Internet use.

Also Google will transfer this information if necessary to third parties, provided that this legally prescribed or as far as third parties process these data on behalf of Google. Google will associate in no circumstances your IP address with the other data that are stored by Google.

By using World War Online, you agree with the treatment of the data upraised about you by Google in the before described way and for the before named purpose. You can find more information about Google and data protection in their Privacy Policy.

3. How We Use Your Information

3.1. Legal Basis

We use and share your information (i) to provide the services under the Terms, (ii) with your consent, (iii) in your and our legitimate interests (such as safety and security, and providing a tailored service), and (iv) for other legal reasons.

We rely on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Policy. These legal bases include:

as is necessary to perform the Terms of Use and to provide the Chilltime services and games, such as World War Online;
where you have consented to the processing, which you may revoke at any time;
for Chilltime to comply with a legal obligation, a court order, or to exercise and defend legal claims;
occasionally to protect your vital interests, or those of others;
where necessary in the public interest;
where necessary for the purposes of Chilltime or a third party’s legitimate interests, such as those of visitors, users or partners.

3.2. Using Information

We use the information we collect (both individually and in combination with other information collected under this policy) to help us operate our business, provide and improve our products and services, communicate with you, and advertise effectively. The particular ways we use your information often depend on how you choose to use the Chilltime services.

Some of the most common examples of how we use information include:

To respond to inquiries, fulfil requests, and process transactions (like helping you create an account, and resolve Feedback issues);
To deliver and tailor our communications with you, like by sending you important account-related announcements or promotional communications that we believe may interest you;
To administer surveys, contests, and similar offerings (such as confirming your eligibility or sending you a prize if you win);
To monitor, analyze, protect, test, and improve our services and operations (like measuring how World War Online performs, tracking usage patterns, and fixing bugs or errors);
To research and better understand the Chilltime services and how they’re used;
To promote products and services and measure the effectiveness of those campaigns;
To personalize your World War Online experience, including by presenting content or features better tailored to your interests;
To improve and provide updates for World War Online (like patching our game and releasing new features);
To operate and expand our business;
To facilitate the use of or integration with the Chilltime services, social sharing, and related functionality (such as supporting chat features and forums).

We may also use, disclose, and preserve information to:

Comply with applicable law or respond to legal process (like requests from law enforcement or other public or government authorities);
Securely operate the Chilltime services (like stopping attacks on our systems);
Protect users and third parties (such as to help prevent serious injury or crime);
Protect our own rights, property, and operations (like enforcing our contracts and terms -- including the Terms of Use -- and pursuing available remedies or limit the damages that we may sustain).

We do not share any kind of information about you, including but not limited to name, email address, password, payment details, messages sent to us or others using our services, and all other data you share with us or that we automatically collect.

Chilltime may disclose information about you to our partners in order to provide the Service, resolve service problems and correct errors in the Service, to communicate with you about the Service, to provide you with advertising and promotional information in connection with the Service, and to enhance your experience on the Service. However, we do not give our partners an independent right to share this information.

Due to our contractual obligations with these third parties and the need to share information to deliver and support the Service, we cannot provide you with the opportunity to opt-out of sharing information (whether Personally Identifiable Information or other information) with these third parties. Chilltime, certain of its partners, and each of their contractors and employees may view the Content that you transmit to the service to provide the Service and otherwise perform the tasks set forth in this Privacy Policy.

3.4. Transfers of Information

By using the Chilltime services and World War Online, you acknowledge and agree that your information may be processed outside your country of residence, including in other jurisdictions (namely Portugal) that may have different data protection frameworks than your region.

We’ve implemented and maintain a framework consistent with applicable law and this policy for transfers of information outside the country of collection. For example, when we transfer personal data collected in the European Union to locations outside the European Economic Area, we rely on transfer mechanisms adopted by the European Commission to help establish adequate safeguards, like Standard Contractual Clauses. We may also need to transfer your information to provide the Chilltime services to you in accordance with our existing agreements with you, such as the Terms of Service.

We also reserve the right to transfer your personal information in the event of a transfer of ownership of Chilltime or the acquisition of substantially all the assets of Chilltime related to the business which collected such information, such as acquisition by or merger with another company. In such an event, Chilltime will notify users who have provided email addresses when information about those users is transferred and becomes subject to a different privacy policy.

3.5. Public Chat or Forums

We’ve empowered our users to help police compliance with our policies related to certain in-game behavior. Our product users may report each other and submit descriptions of their in-game activity and actions to help us determine if the reported behavior constituted a violation of rules and procedures that apply to user conduct, as well as any potential repercussions (such as temporary or permanent account suspensions or chat restrictions).

We also record and store, and reserve the right (but have no obligation) to monitor chat and similar details about in-game interactions for a period we determine in our sole discretion is appropriate to help us, among other things, detect and prevent toxicity, enforce our rules and policies, and foster a more positive gaming community for our users. We use both manual (like many user Support tickets) and automated (such as machine learning) tools and techniques to support these efforts.

Please be kind to other users, observe our policies related to user behavior (including our Game Rules and Terms of Use), and always be careful with what you share!

If you choose to use means outside of World War Online to communicate with us, such as social media platforms, we recommend you check their respective Privacy Policies. Some examples:

Facebook Messenger: https://www.messenger.com/privacy
Discord: https://discordapp.com/privacy

4. Age Limits

We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal data.

If we learn that we have collected personal data about a child under age 13, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 13, please contact us through support@worldwaronline.com.

5. Security

The security, integrity, and confidentiality of your information are extremely important to us.

In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.

Chilltime takes appropriate precautions to protect users' information. Your account information is located on a secure server behind a firewall. When you enter sensitive information (such as credit card number or your password), we encrypt that information using secure socket layer technology (SSL). (Learn more about SSL, here.

Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

5.1. Data Retention

We retain your data for as long as your account is active or as needed to provide you the Service. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data.

Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Choices

You can review and change information about you or deactivate your account in your account settings, but we may retain certain information. You may deactivate your account by editing your account settings or by sending an email to support@worldwaronline.com.

If you’re concerned with the way we’re handling your info, or would like to update or delete the personal info associated with your Our product account, please Contact Us. Note that asking us to remove personal info or refrain from processing it may also result in account suspension or termination, in which case you’ll no longer be able to access many of the Chilltime services. We may also retain certain information associated with your account for purposes like complying with our legal obligations, managing internal books and records, preventing fraud, resolving disputes, and enforcing our contracts and terms, such as this policy and the Terms of Use.

7. Your Rights and Options

7.1. Opt-out of marketing emails and other direct marketing

You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.

7.2. Opt-out of targeted advertising

You can opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of interest based ads" (Android).

7.3. Access the personal data we hold about you

If you request, we will provide you a copy of your personal data in an electronic format. We respond to all requests that we receive from individuals who wish to exercise their data protection rights in accordance with applicable data protection laws. You can make a data request by submitting a ticket.

Learn more about GDPR Data Access Requests here.

7.4. Other Rights

Other rights that you may have, depending on the country in which you live, include:

Accessing, correcting, updating, or requesting deletion of your information.
Objecting to processing of your information, asking us to restrict processing of your information, or requesting the portability of your information.
Withdrawing your consent at any time if we have collected and processed your information with your consent. Withdrawing your consent will not affect the lawfulness of any processing that we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent.
Complaining to a data protection authority about our collection and use of your information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Union are available here.

We will respond to all requests within a reasonable timeframe.

8. Updates to our Privacy Policy

This policy may be updated periodically to reflect changes in our personal information practices or relevant laws. We will indicate at the bottom of this policy when this policy was last updated. Please review this policy every time you access or use World War Online to make sure that you have reviewed the most recent version.

9. Contact Us

Under European data protection law, the controller of your information is Chilltime, Lda.

If you have any questions or complaints about this Privacy Policy or how we use your information, please contact support@worldwaronline.com.