Contact & Support
Need help with World War Online? This page provides all the ways to get support and contact the team.
Getting Help
In-Game Support
For issues within the game:
- Access the support section from the game menu
- Submit a ticket describing your issue
- Include relevant details (account name, what happened, when)
- Wait for a response from the support team
Community Support
Connect with other players for help:
| Channel | Best For |
|---|---|
| Global Chat | Quick questions, finding squads |
| Discord | Detailed discussions, community help |
| Squad Chat | Team coordination, squad-specific issues |
Official Channels
Discord Server
Join the official World War Online Discord:
- Real-time community discussions
- Official announcements
- Direct interaction with other players
- Moderated support channels
Social Media
Follow World War Online on social platforms:
- Twitter/X: @worldwaronline
- Instagram: @world_war_online
- Facebook: WorldWarOnline
Common Issues
Account Issues
| Issue | Solution |
|---|---|
| Login problems | Reset password, check email verification |
| Lost progress | Contact support with account details |
| Account recovery | Submit support ticket with proof of ownership |
Gameplay Issues
| Issue | Solution |
|---|---|
| Battle bugs | Report with screenshots/details |
| Missing rewards | Check all collection points, then report |
| Squad issues | Contact squad leader first, then support |
Purchase Issues
| Issue | Solution |
|---|---|
| Missing WWO | Wait a few minutes, then contact support |
| Payment failed | Check payment method, try again |
| Refund requests | Review Store Rules, contact support |
Reporting Players
To report rule violations:
- Document the violation (screenshots help)
- Submit a report through the in-game system
- Include player name and specific violation
- Allow time for investigation
See Reports, Bans & Suspensions for details.
Feedback & Suggestions
Have ideas to improve the game?
- Share in Discord suggestion channels
- Discuss with the community
- Well-articulated suggestions help development
Before Contacting Support
To help resolve your issue faster:
- Check the guides - Your answer may already be documented
- Search FAQ - Common questions are answered there
- Be specific - Include account name, time, and details
- Be patient - Support handles many requests
Related Guides
- FAQ - Frequently asked questions
- Game Rules - Official game rules
- Reports & Bans - Reporting violations
- Discord Guidelines - Community chat rules
December 11, 2025
⚠️ In case of any discrepancies, the in-game information in World War Online is the authoritative source of truth.